FAQs (And Some Comforting Answers)

Frequently Asked Questions

• I’m a freight forwarder. How does your “Forward Thinking” approach fit my needs?

  It comes down to our expertise with freight forwarding. We’re credible, and we’re reliable. We serve some of the largest freight forwarding offices in North America on daily basis. Our customers trust Bounce Logistics because they know that we understand their business model and will use our knowledge to help them deliver. Forward Thinking is more than a slogan for us. It’s how we set ourselves apart and earn your business.

• How do I set up an account and get assigned a dedicated agent?

  Very simple — call us toll-free at 877-OPS-LOAD (877-677-5623) or email newcustomer@bouncelogistics.com and we’ll take care of the rest. We’re here for you 24/7/365; no automated messages or complicated menus to navigate. Once you've made contact we'll set up your account, assign an agent, and the fun begins.

• What do I need to do, to arrange a shipment with Bounce Logistics?

  Let’s cover the basics right up front. Give us your pick-up and delivery locations, an accurate description of the freight (so we know what kind of truck to find), and the timeframe. We’ll also need to know any special instructions that apply. When we find a truck, we’ll confirm any remaining details with you.

• How do I receive updates on a shipment I’ve already booked?

  You’ll receive automated email alerts each time the status of your shipment changes. We’ll let you know when the truck arrives at the shipper, when it’s loaded, when it arrives at the delivery point, and when unloading is completed. If you need updates during transit, you can track your shipment here. If you don’t have Internet access for tracking, give us a call and we’ll provide the information you need. 

• Are your agents trained to handle all modes, or do I have to talk to different people for different needs?

  Each of our agents is thoroughly trained to handle all modes of transportation. If an agent needs assistance for some reason, they have support from their co-workers and management, but they won’t drop the ball. In other words, we won’t “bounce” you around the office (pun intended!) for multiple bookings.

• Is Bounce Logistics a safety conscious company?

  Absolutely, we’re very concerned about safety. From carrier qualification to shipment bookings, we’re constantly working to keep your freight and everyone around it safe. Our team follows strict guidelines when booking your shipment, and our carriers are pre-screened and audited regularly. Your loads will always be placed with carriers that meet our standards – it’s that simple!

• Is Bounce Logistics green?

  Technically, we’re red and grey (check out our logo). But when it comes to the environment, we’re green and proud of it. We’re a partner of SmartWay Transport: a public/private collaboration between the EPA and the freight transportation industry that helps shippers, carriers and logistics companies improve fuel-efficiency and save money. And we listen to our customers and carriers on green issues: for example, we think twice before we print out emails, because environmental protection is important to many of our customers.

• Can Bounce Logistics move freight in Canada and Mexico?

  Oui and Sí. We move shipments in the United States, Canada and Mexico.